FREQUENTLY ASKED QUESTIONS
This section may help you with any questions you have. If there is a question we haven't covered then please do not hesitate to call us on 0207 193 1307.
Is there an age limit for HRH AOR?
HRH AOR5 is an over 18s event
What time does check-in begin?
Check-in on Thursday from 11am. First bands on from 5pm
When will I receive my tickets?
HRH AOR is a ticketless event. When you book online, you will receive a booking confirmation with a unique booking reference. You will need to print out this information and bring it to the event. You will also need ID for check-in - this can be either your driving licence, passport or bank card.
Do I need ID?
All guests are required to bring photo ID.
All accommodation on site is self catering. Your kitchen will have Fridge, Freezer, Cooker with oven and hob and microwave. The lounge area has fireplace and TV and sofa. There is also a dining area. The bedrooms have bed linen provided but you will need to bring along bathroom towels and toilet rolls.
2 bedroom properties have 1 x double bedroom and 1 x twin bedroom
3 bedroom properties have 1 x double bedroom and 2 x twin bedrooms, some with bunk beds
What time does the HRH AOR officially close?
Guests will be expected to leave the venue after the last band has performed unless staying onsite - if staying onsite - Checkout on Sunday is by 12 Midday, unless you are booked into VIP or Royalty, in which case it is 3pm
I want to book but can't afford to pay in full - can you help?
We are now able to take deposits payments if bookings are made prior to 3rd October 2017. Deposits are £60 per person including booking fees. To pay balances, please contact us on 0207 193 1307.
How many keys to apartments will be issued?
Two keys per apartment will be issued to you at check-in. Keys not handed back in to main reception at check-out will be charged at £5 per key.
Can I smoke in the apartments?
No smoking is permitted in apartments or caravans
Will there be alcohol at the event?
Alcohol will be served the whole time the arenas are open. If you do drink, don't drive
Can I bring my own food or alcohol onto the site?
Yes. You can bring as much food and drink as you like, but this can only be consumed in your accommodation.
Do I have to be back in my apartment by a certain time?
You have to be out of the arenas at closing time, which is around 2am each night.
Will my friends and I be sharing the same apartment?
All names in the same booking reference will be allocated to the same apartment. For group bookings of eight people or more, please contact our call centre on 0203 287 6684 who will request apartments close together for you. This is only a request and we can't guarantee to fulfil it.
Are there any dress codes for the various events?
Can I bring flyers to hand out and promote another event?
No. If you are found to be flyering or self-promoting at the event without permission, you will be asked to leave the site immediately.
If I lose my wristband , can I get a replacement?
To replace a wristband that has been reported lost, there is a charge of £50. You will need to bring ID to main reception to be issued with a replacement.
Is there anywhere I can get internet access?
There are wifi hots spots on all parts of the site, but this is an outsourced service, and costs approximately £7 per day per device.
Is there a charge for parking?
All parking for cars and bikes will be free of charge (as with most car parks, cars and bikes are left at the owner's risk). You will be issued with a car sticker that you will need to fill out with your contact number, in case we need you to move your vehicle
If I feel unwell, is there anybody on site who can help me?
There will be a medic on site at all times. The medic's number will be displayed in all public areas, and they can also be called by security and reception staff.
What should I NOT bring with me?
Please do not come to the site with any offensive weapons or anything that might be considered dangerous. We operate a zero-tolerance drug policy.
How do I cancel my booking?
To make a cancellation, please email us at firstname.lastname@example.org